After-hours agents for trades
Trades win on response speed. The agency offer is an after-hours agent that collects job type, location, and urgency, then alerts a person when the job cannot wait until morning.
What the client should notice.
And what the agency is paid to maintain.
The client should notice
- Collect job type, postcode, urgency, and a callback number
- Answer coverage, hours, and process questions from approved content
- Hand urgent jobs to an operator on the original channel
- Reduce missed website and WhatsApp enquiries overnight
The agency is paid to maintain
- A missed-call story local SEO and web clients already buy
- Website Chat first, WhatsApp when the firm lives on that number
- A retainer around dispatch quality, not chatbot novelty
How the work actually runs.
A sequence, not a feature list.
- Map coverage and urgency
Service areas, job categories, opening hours, and what counts as emergency enough to wake someone.
- Capture on the channels they use
Start with Website Chat. Connect WhatsApp when the business number is part of how customers already enquire.
- Prove it monthly
Show jobs captured after hours, handovers taken, and questions the website still fails to answer.
How Kuga fits.
Real product pages, not a stack diagram.
- Website ChatThe first after-hours surface on the client site.
- WhatsApp AgentThe business number customers already message.
- Human HandoverUrgent jobs leave AI on the original channel.
- AI InsightsOvernight demand becomes the next content change.
Keep reading.
Guides and nearby verticals.