Let AI step aside without dropping the thread.
An operator continues on Website Chat, WhatsApp, or Instagram with the customer, channel, and context intact. If nobody picks up, a Contact Request is created.
A person, in the channel they used.
The moment that keeps a client is not another automated reply. It is a person taking the thread when the question is urgent, clinical, or already a customer. The operator sees the conversation. The customer stays where they wrote. If nobody picks up, the enquiry is still saved.
The interface is excellent, and the support team is genuinely top-notch.
Excellent Interface and Truly Top-Notch SupportOn G2AI, then a person, then a record.
The thread does not go missing.
Alert
Eligible operators are notified when a customer is waiting.
Reply
Continue on Website Chat, WhatsApp, or Instagram with the original thread intact.
Fallback
If the waiting timeout expires, Kuga creates a Contact Request instead of dropping the enquiry.
What you can promise.
- Advanced
- Human Handover is included for 2 people. It is not on Essential or Pro.
- The original channel
- The customer is not moved into a separate chat. The reply goes back where they wrote.
- A record either way
- A taken thread stays a conversation. A missed one becomes a Contact Request.