Privacy Policy

KUGA.AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services. By accessing or using our services, you agree to the terms outlined in this policy.

 

1. Information We Collect

 

We may collect the following types of information:

 

1.1 Personal Information

• Name, email address, phone number, and billing information when you sign up for our services.

• User account credentials, if applicable.

 

1.2 Non-Personal Information

• Browser type, device information, IP address, and usage data through cookies and tracking technologies.

 

1.3 Sensitive Data

• We do not intentionally collect sensitive data such as health, religious beliefs, or political opinions unless explicitly required and consented to by the user.

 

2. How We Use Your Information

 

We use the information we collect to:

1. Provide and improve our services.

2. Process payments and manage subscriptions.

3. Respond to customer support inquiries.

4. Send important updates, promotional materials, or newsletters (you can opt out at any time).

5. Analyze user behavior to enhance user experience and service quality.

 

3. Legal Basis for Processing (GDPR)

 

For users in the UK and EU, we process your data based on the following legal grounds:

• Consent: You have given us explicit consent to process your data.

• Contractual Necessity: Processing is required to fulfill our contractual obligations.

• Legitimate Interests: For purposes such as fraud prevention and improving our services.

• Legal Obligations: To comply with applicable laws.

 

4. Sharing Your Information

 

We do not sell your personal information. However, we may share your data with:

1. Service Providers: Third-party vendors assisting in payment processing, hosting, or analytics.

2. Compliance with Laws: Authorities or regulators if required by law.

3. Business Transfers: In the event of a merger, acquisition, or sale of assets.

 

5. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to:

1. Personalize your experience on our website.

2. Analyze website traffic and usage trends.

3. Enable functionality like remembering your login details.

 

Your Options:

You can manage or disable cookies through your browser settings. Disabling cookies may impact certain features of our website.

 

6. Your Privacy Rights

 

6.1 For UK and EU Residents (GDPR)

 

You have the right to:

• Access, correct, or delete your personal data.

• Restrict or object to data processing.

• Data portability (receive your data in a machine-readable format).

• Withdraw consent at any time.

• File a complaint with your local data protection authority.

 

6.2 For California Residents (CCPA)

 

You have the right to:

• Request details of the personal data we collect and process.

• Request deletion of your personal information.

• Opt out of the sale of your personal data (note: we do not sell data).

• Exercise these rights without discrimination.

 

To exercise your rights, contact us at privacy@kuga.ai.

 

7. Data Retention

 

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer needed, we securely delete or anonymize it.

 

8. Data Security

 

We implement robust technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. These include:

• Encryption of sensitive information during transmission.

• Regular security audits and monitoring.

• Access controls and staff training on data protection.

 

9. International Data Transfers

 

If you are located outside the USA, your data may be transferred to and processed in the USA, where data protection laws may differ. By using our services, you consent to such transfers.

 

10. Children’s Privacy

 

Our services are not intended for individuals under the age of 13 (or equivalent age in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it immediately.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Significant changes will be notified via email or a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

 

12. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at privacy@kuga.ai

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13. Additional Information for Businesses

 

If your business integrates our AI chatbot services, you are responsible for ensuring compliance with data protection regulations when handling user data through our platform.