Privacy Policy

Introduction

This Privacy Policy explains how KUGA AI LTD (“Company,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you interact with our website, software, chatbots, and any other services we provide (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please discontinue use of our Services.

Company Information

KUGA AI LTD is a Private Limited Company with Share Capital, registered in England under company number 16189235 and located at 128 CITY ROAD, LONDON, EC1V 2NX, UNITED KINGDOM. Incorporated on 16/01/2025, the Company’s principal business activity is Other Software Publishing (SIC 58290).

Scope and Applicability

In the United Kingdom, we comply with the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. In the United States, we endeavor to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act and the California Privacy Rights Act, where relevant. This Privacy Policy applies to personal information collected by KUGA AI LTD through our own websites and platforms. When our Services (for example, our chatbots) are embedded on a client’s website, that client acts as the primary data controller and is responsible for ensuring compliance with data protection laws regarding any information collected via our Services. In such cases, KUGA AI LTD acts solely as a data processor on the client’s behalf.

Information We Collect

We collect personal information that you provide to us directly, such as your name, email address, phone number, business details, and any information you share when communicating with us or using our chatbots on our own platforms. We may also automatically collect certain technical information, including IP addresses, browser types, and data about your interactions with our website through cookies or similar tracking technologies. When our chatbots are deployed on a client’s platform, the client determines which data is collected, and we process this data strictly according to the client’s instructions.

How We Use Your Information

We use the information we collect to operate, maintain, and enhance our Services, to assist clients in implementing and customizing our chatbots, to communicate with you, and to analyze how our Services are used. We also use this data for legal compliance and to protect our rights and interests. When acting as a data processor for clients, we process data only on the client’s behalf and according to their instructions.

Legal Bases for Processing (UK/EEA Users)

If you are in the United Kingdom or European Economic Area, our legal bases for processing your personal data include your consent, contractual necessity, our legitimate interests (such as improving our Services, understanding usage, and protecting our platforms), and compliance with legal obligations. Our clients, as data controllers, are responsible for establishing their own legal bases when they use our Services on their platforms.

Your Rights and Choices

If you are in the UK or EEA, you have the right to request access to, correction of, or deletion of your personal data, to restrict or object to its processing, and to request data portability. You may also withdraw consent where that is our basis for processing. California residents may have the right to know what personal information we collect, to request the deletion of that information, and to opt out of its sale or sharing. You will not be discriminated against for exercising these rights. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

We use cookies, pixels, and related technologies to remember your preferences, analyze site traffic, and personalize your experience. You can adjust your browser settings to refuse certain cookies, although doing so may limit functionality of the Services.

Data Sharing and Disclosures

We may share personal information with service providers who help operate our Services. We may also share data with clients who embed our chatbots on their websites. If required by law, court order, or to protect our rights or users, we may disclose information. In the event of a merger, acquisition, or asset sale, personal information may be transferred. You will be notified of any material changes to this Privacy Policy that affect your personal data.

Data Storage and Security

We take reasonable measures to protect personal data, including encryption and access controls, but no security method is infallible. In the event of a data breach, we will comply with applicable reporting obligations and notify affected parties as required.

International Data Transfers

Your personal information may be transferred and processed in countries outside your own, including the United States. We take steps to ensure that such transfers comply with relevant data protection laws, for example through Standard Contractual Clauses or other appropriate safeguards.

Retention of Personal Information

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law. When acting as a data processor on behalf of clients, we follow the client’s instructions regarding retention and deletion of data.

Children’s Privacy

Our Services are not directed toward individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so that we can take appropriate measures to remove it.

Your Responsibilities as a Client (Data Controller)

If you are a client embedding our chatbots or using our Services on your own platform, you are responsible for providing legally required notices and obtaining valid consent from your end users. You must comply with relevant laws such as the UK GDPR, EU GDPR, or the CCPA, and you must respond to any user requests related to personal data collected through our Services. KUGA AI LTD acts solely as a data processor in these scenarios.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated date appears at the beginning of this document. Please review this Privacy Policy periodically for any updates.

Contact Information

If you have questions or wish to exercise any rights regarding your personal data, please contact us at:

Email: privacy@kuga.ai

Address: KUGA AI LTD, 128 CITY ROAD, LONDON, EC1V 2NX, UNITED KINGDOM

Phone: +44 330 1331 033

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.