Catalogue answers. Approved knowledge. Separate lanes.
Shopify and WooCommerce answer from the live catalogue. Magento 2, including Adobe Commerce, answers from a synced copy that can lag the store. Website pages and policies stay in the knowledge lane.
Product answers, without stuffing the store into a document.
Shipping, returns, and care come from approved pages. Stock, variants, and titles come from the catalogue connection. Mixing those lanes is how an agent invents a price. Keep them apart, on the same client.
Plug in a client URL and within about five minutes we have a branded prototype.
A great way to add AI chat to our offeringOn G2Catalogue tools are not the knowledge store.
Both sit on the same client.
Approved knowledge
Website crawl, files, and policies answer how the business works: shipping, returns, opening hours.
Live catalogue
Shopify and WooCommerce answer from the live store. Magento 2, including Adobe Commerce, answers from a synced copy that can lag.
A person for the order
Order-specific and account questions leave the agent. The catalogue does not replace the shop.
What you can promise.
- One store
- A client holds one catalogue connection: Shopify, WooCommerce, or Magento 2.
- Live, or a copy
- Shopify and WooCommerce are live. Magento 2 is a synced catalog, and it can lag the store.
- Policies stay put
- Returns and shipping copy stay in knowledge. They are not inferred from the product feed.