Who it is
Your name, agency, and the client or account if this is about a live deployment.
Send the context once.
We route it. We aim to reply within one business day.
Sales, product, billing, legal, or a partnership — pick a topic and include the account, client, site, and deadline. Do not send passwords, payment card details, or data we do not need to answer.
What you need
Sales, product, billing, legal, or partnership. Pick the topic so we route it once.
The deadline
A go-live, a proposal, or a procurement date. Vague messages get a slower useful answer.
Use the form, or email directly.
We still route either path.
The form is the fastest way to include topic, company, and message together. Direct email is fine when you already know the inbox.
How this inbox works.
So you do not have to guess the route.
How fast do you reply?
We aim to reply within one business day. Include the account, client, site, and deadline so the first reply is useful.
What is the difference between Contact and Support?
Use Support for a live product, billing, or launch blocker. Use this form for sales, partnerships, legal routing, or anything that is not an incident.
Can we talk about Enterprise here?
Yes, but the Enterprise form is faster when you already know volume and storage. If you are still deciding, send the context here.
Where do security reports go?
security@kuga.ai. Do not send secrets, credentials, or customer data on the first message. See the security page for how we handle reports.
Do you take partnership pitches?
Yes — choose Partnership as the topic. Say who you serve, what you want to connect, and whether this is a one-client job or a repeatable offer.
What should we never send?
Passwords, payment card details, and unnecessary personal data. If a screenshot contains them, redact first.