Support
How can we help?
From your first client to your next launch. Get in touch with our team, or find an answer below.
Email us
For product questions, account help, and billing.
support@kuga.aiWe aim to reply within one business day.Message us
For help with a client launch or deployment.
Open WhatsAppOpens a conversation in a new tab.Have your workspace, client name, and website URL handy so we can help.
Frequently asked questions
Plan allowancesWhen will I hear back?
We aim to reply to support emails within one business day. You can also reach us on WhatsApp for launch or deployment help. Include your workspace, the affected client, and the website URL so we can help.
Can you help with billing or my account?
Yes. Email support@kuga.ai from the email associated with your account and tell us which workspace or agent the question relates to. Please do not include payment card details.
What counts towards my message allowance?
Message allowances count AI replies. Preview includes 50 lifetime AI replies for building and testing. Paid plans are billed per live agent; you can compare reply and storage allowances on the pricing page.
Can my client experience use our agency branding?
Yes. Your agency branding can carry through Website Chat, demo pages, the client portal, and client-facing email. Your team manages everything from the agency workspace.
How do I report a security issue?
Email security@kuga.ai with a description of the issue. Keep your first message free of passwords, credentials, and customer data. You can find more information on our security page.
Reporting a security issue? Contact security@kuga.ai
Security and trust